AHMAD KASSIM, N. EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE. Malaysian Journal of Library and Information Science, [S. l.], v. 14, n. 2, p. 101–115, 2009. Disponível em: http://ojie.um.edu.my/index.php/MJLIS/article/view/6960. Acesso em: 28 dec. 2024.