EMOTIONAL INTELLIGENCE TRAINING TO IMPROVE ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON TEACHERS

Abstract

This research aimed to determine the effect of emotional intelligence training to organizational citizenship behavior on Vocational High School teachers. Subjects in this research were 30 teachers in Vocational High School "X" and Vocational High School "Y" in Makassar Indonesia, which are divided into 15 teachers as the treatment group and 15 teachers as a control group. Hypothesis of this research is the emotional intelligence training will improve organizational citizenship behavior on Vocational High School teachers. Organizational citizenship behavior were measure by using a scale of organizational citizenship behavior, interview and observation. The research design was using pretest-posttest control group design. Analysis of this research was using quantitative and qualitative analysis. The quantitative analysis was using analysis of mixed anova to determined the effect of emotional intelligence training on the organizational citizenship behavior on Vocational High School teachers. The qualitative analysis was conducted based on observation and interview. The result of this research showed that there are significant differences between time (pretest and posttest) and group (treatment and control) that was stated by F= 32 461, p= 0.000 (p <0.05). The emotional intelligence training may to improve organizational citizenship behavior on Vocational High School teachers, with training contribution is 86.3%. Emotional intelligence as an ability of employees in managing emotions or feelings of and understanding other people's feelings for always optimistic, motivated and able to establish a harmonious relationship with other colleagues in the organization.