AMALAN PENGURUSAN KUALITI MENYELURUH (TQM) DAN HUBUNGANNYA DENGAN GAYA KEPIMPINAN PENGETUA

Abstract

This study is to determine the level of Total Quality Management (TQM) practices at three different categories of schools namely high, average and low performance schools in Kelantan. Besides investigating the level of TQM practices, this study also hopes to discover the types of leadership style of the principals and the relationship they have to TQM practices in the schools. Additionally, this study seeks to identify the type of leadership styles that contributes significantly to the level of TQM practices in schools. This surveys were administered to 350 teachers from six (6) secondary schools to obtain information on TQM practices and the types of leadership style. Descriptive statistics (frequency, percentage, mean and standard deviation) was used to examine the level of TQM and leadership style and inferential statistics (anova analysis and correlation coefficient) was used to examine the relationship between the variables. The findings indicated that there were significant differences between the levels of TQM practices in the three different categories of schools. High performance schools showed a higher level of TQM practices, followed by average performance schools and low performance schools. The study further shows a significant positive relationship between the two variables mentioned previously. Even though findings indicates that a Transformational leadership style contributes the most to TQM practices levels, statistics inference shows that a combination of Transformational, Laissez Faire and Autocratic leadership styles are the best contributors to the highest level of TQM practices in schools. The findings contribute significantly to the body of knowledge as it highlights the relationship of two important variables identified as quality management practices and leadership styles of a principal which are key factors to the effectiveness and success of a school.